SHIPPING AND RETURNS
Shipping
All orders are shipped from our studio in New Delhi, India. As soon as you place an order, you will receive a confirmation email. Our standard shipping takes around 1-2 business days for dispatch. Once your order has been dispatched, you will receive an email with a tracking number, which you can use to track your order on our shipping agents’ sites.
Domestic Shipping
We offer free shipping on all pre-paid orders. For COD orders, a flat fees of ₹150/- would be charged. Please expect your order to reach the destination within 3-5 business days after dispatch.
Kanelle Fragrances are available for Free shipping Pan-India.
International Shipping
Kanelle Fragrances are currently not available for worldwide/international shipping.
Returns/Refunds/Cancellations
We have a no return policy, but we will exchange any product that is damaged or defective on receipt. If your product arrives damaged, please contact us within 24 hours of receiving it and we will arrange to pick up the damaged product and send you a new one. We strive to provide high-quality products and will do our best to ensure that you are satisfied with your purchase.
If you wish to cancel your order, please write to us at support@kanelle-online.com within 12 hours of placing the order. Do mention ‘CANCELLATION’ in the subject and details of your booking order with product name in the mail.